Frequently Asked Questions
Nutramax Help Centre
Quick, clear answers about ordering, delivery, payments and product support. Tap any question to view its answer.
Ordering & Payment
How can I place an order?
Select your products, add them to your cart, and complete checkout on our website. You can also contact us on WhatsApp at +92 323 3338448 for order assistance.
Which payment methods do you accept?
We accept Cash on Delivery (COD) and online/card payments where available.
How will I know my order is confirmed?
After you place an order, our team may contact you by phone or WhatsApp to confirm it before dispatch.
Can I change or cancel my order?
Please contact us as soon as possible. An order can only be changed or cancelled before it has been dispatched.
Delivery
What are the delivery charges?
Delivery within Karachi is PKR 200. Delivery to all other cities in Pakistan is PKR 250. The final delivery charge is shown at checkout.
How long does delivery take?
Karachi orders usually arrive within 1–3 business days. Orders to other cities usually arrive within 3–5 business days. Public holidays, weather or courier delays may affect these estimates.
Do you offer free delivery?
We are not currently offering free delivery unless a specific promotion clearly states otherwise.
How can I track my order?
Once your order is dispatched, tracking details are shared by SMS, WhatsApp or email where available.
Returns & Product Support
What if I receive a damaged, expired or incorrect product?
Contact us within 24 hours of delivery and share your order details with clear photos of the product and packaging. Our team will review the issue and arrange the appropriate assistance.
Can I return or exchange a product?
For health and safety reasons, opened or used products cannot be returned. Unused and sealed products may be eligible when they are damaged, defective, expired at delivery or supplied incorrectly, subject to verification.
Are your products genuine?
Yes. Products sold on the official Nutramax Healthcare store are supplied with quality assurance.
Should I consult a healthcare professional before using a supplement?
Yes. Please consult a doctor or qualified healthcare professional before use, particularly if you are pregnant, breastfeeding, taking medication, have a medical condition or are purchasing for a child.
What does Ferrocite 500 contain?
Ferrocite 500 contains Iron Bisglycinate, Folic Acid and Vitamin B12. Please check the product packaging and product page for complete information.
How can I contact Nutramax Healthcare?
WhatsApp: +92 323 3338448
Email: Rehan.80ahmed@yahoo.com
Support hours: Monday to Saturday, 11:00 AM–9:00 PM.